Skip to main content
Repair Request
Contact Us

We do things differently here
at Combined Real Estate with
Property Assistant “Alex.”

Alex is our friendly chatbot who will provide you instant support with requests like:

“How much is my rent and when is it due”

“My hot water system is not working”

“I need to add someone to my tenancy”

“The dishwasher won’t switch on”

Or anything else that you need help with!

Available 24/7, free to use and no account needed! 

-Click on the following link Try Alex Now

-Send an SMS with “Combined RE” to 0488 883 644

 

We’ve partnered with a company called Rental Heroes to deliver this new experience – you’ll find their FAQ guide here.

Connect to Alex

For general maintenance, please contact our Property Assistant “Alex”. Providing 24/7 property management service, Alex is our friendly chatbot to help with the maintenance required.

If the damage is found to be caused by the tenant either accidentally or maliciously, the tenant is responsible for payment of the repair. The cost will be debited from the tenant’s rental account after 30 days’ notice.

In the event of an urgent repair, ring our office immediately and we shall attend to your problem as quickly as possible. If it is outside business hours, then you should take whatever action is necessary to protect your goods and the property from further damage.

As per your lease agreement, the method of access by a tradesman to your property is by use of management keys. They will call you prior to attending on the number you have supplied.

“

Janelle Gleeson has been my property manager since 2005. In that time I've lived overseas for some 16 years and I've never had to be concerned about the property. Janelle has taken pride and displayed a thoroughly professional approach to managing the property, nothing has ever been a problem. There has always been clear, concise two-way communication between us both, I've always been in the picture. If anyone is looking for the 'Top Gun' in property managers, Janelle is the person for you. I won't be going anywhere else. I don't go fixing something that's not broken.

TomNarellan Vale
“

Thank you for the exceptional care and attention you’ve given to managing my property over the years. Your professionalism, dedication, and problem-solving skills have made the experience seamless and stress-free for me as a landlord. I truly appreciate your quick responses, detailed reporting, and the trustworthy referrals you’ve provided for various services. You consistently go above and beyond, making it a pleasure to have you managing my property

BeckNarellan Vale
“

We are both so grateful to you Kylie, for the wonderful communication we have received throughout the whole process of obtaining this rental and we must say you are very professional and a credit to your company, you really set the bar high for other real estates.

Jody & BrettElderslie
“

Thanks Susan for the agreement re lease of our Palm Court property. Just another of your excellent services to clients and very well received

BarryNarellan Vale